GoBuyorSell Refund Policy — All You Need to Know Before Making a Purchase

1. General Policy

1.1. All sales on the GoBuyorSell marketplace are final upon delivery, except where eligible under the refund conditions outlined in this policy.

1.2. By completing a purchase on our platform, you confirm that you have carefully reviewed the product description, images, specifications, and seller information before placing your order.

1.3. Buyers are strongly encouraged to review all product details carefully before making a purchase to ensure the item meets their expectations.

2. 7-Day Refund Policy

2.1. Customers may request a refund within 7 days of receiving their order if they are not satisfied or comfortable with the product, provided the following conditions are met:

• 2.1.1. The item is in its original condition
• 2.1.2. The item has not been used, damaged, or altered
• 2.1.3. The item is returned in its original packaging
• 2.1.4. The refund request is submitted within 7 days of delivery confirmation

2.2. Refund requests that do not meet these conditions will not be approved.

3. Refund Exceptions (Defects & Delivery Issues)

Refunds may also be granted in the following cases:

3.1. The customer received a product that is significantly different from the product description or listing.
3.2. The product was damaged or defective upon delivery.
3.3. The order was not delivered, and the loss has been confirmed by the logistics provider.

4. Refund Request Process

4.1. All refund requests must be submitted within the required timeframe via:
📧 support@gobuyorsell.com

4.2. Requests must include:

• Order number
• Clear description of the issue
• Photo or video evidence where applicable

4.3. GoBuyorSell reserves the right to review and verify all refund claims.

4.4. All refund decisions are final and made at the sole discretion of GoBuyorSell.

5. Non-Refundable Items

The following items are strictly non-refundable except where defective or undelivered:

5.1. Digital products or downloadable content once accessed or delivered
5.2. Perishable goods such as food and beverages
5.3. Personal care and hygiene products once opened or used
5.4. Items damaged after delivery due to customer misuse
5.5. Products purchased during flash sales or promotional events (unless defective)
5.6. Items outside the 7-day refund period

6. Order Cancellation

6.1. Order cancellations are not guaranteed once payment has been completed.

6.2. Cancellation requests may only be considered if the order has not yet been processed or dispatched by the seller.

6.3. If the order has already been shipped, cancellation will not be possible and the refund policy will apply instead.

7. Seller Responsibilities

7.1. Sellers are responsible for ensuring that all product listings are accurate, truthful, and up to date.

7.2. Where a refund is approved due to seller error (wrong item, damaged goods, or misrepresentation), GoBuyorSell reserves the right to recover the refunded amount from the seller.

8. Refund Processing Time

8.1. Approved refunds will be processed within 7–14 business days.

8.2. Refunds will be issued to the original payment method used during purchase.

8.3. Processing delays caused by banks or payment processors are outside the control of GoBuyorSell.

9. Consumer Rights

9.1. This policy does not limit any rights granted to consumers under applicable Nigerian consumer protection laws, including the Federal Competition and Consumer Protection Act.

10. Policy Updates

10.1. GoBuyorSell reserves the right to update or modify this Refund Policy at any time.

10.2. Any updates will be posted on this page and take effect immediately upon publication.

10.3. Continued use of the platform means you accept any updated policy.

11. Contact Information

For refund requests or support:

📧 Email: support@gobuyorsell.com
📞 Phone: 08165528591
📍 Address: Ikeja, Lagos, Nigeria